*Customer is requested to provide courier account to ship the sample or we may charge the shipping cost if using our own.
We do recommend our clients to get the sample before we go to the production as it is able to help both of us avoid the mistakes of structure, size, and many other details.
Normally, here are some sample options for our clients to choose:
1) Dummy/white sample - Size, material and structural reference, no printing, no finishing except for lamination.
2) Digitally printed sample - Size, material, content and structural reference, no finishing. Artwork is needed from customers. Contents are digitally printed rather than offset printed so the color cannont be matched exactly as the final production does. With digitally printed samples, you can have a more direct and specific reference of how your product finally looks like.
3) Printed sample - Most expensive proofing. This is used mainly to replicate printing processes using the actual plates, inks and paper. Sample will be exactly the same as what final products look like.
Productivity and product quality are both our objectives. As shown in equipment gallery, we have various machines that are mostly automatic. This allows us to provide you a one-stop service and a quick lead time.
When it comes to the product quality, Sunvandar have a professional Quality Control team which can be a safe pair of hands to manage the production procedure on your behalf. Their jobs include temperature and humidity test, tensile compression test, color-difference detection, etc.
We understand how critical it is for customers to have their print materials delivered on time. Our experienced team would help you get your products completed as we promised or even sooner and after that, we would properly arrange or assist on the shipment.
Cargos are usually shipped via courier, air freight or ocean freight. The choice of those options normally depends on your budget and expected delivery date. We are glad to give you advices of shipping for your projects if needed. More specifically, we could provide you with the quote and estimated arrival time of each option based on our network of worldwide logistic partners.
We are confident you will be satisfied with the products made in Sunvandar. We also believe you will be satisfied with our service and experience. But we know there must be something that we could make improvement. Therefore, please feel free to email us if there is anything you are not satisfied with. We are willing to listen to your feedback and do everything we could to achieve your 100% satisfaction.
About After-Sales Services
Getting a quote is fast and simple. You only need to let us know the specs of the item by describing the size, structure, material, printing, finishing and quantity. We would be able to get back to you in 24 hours.
Do not worry if you are not clear with the specs yet. Feel free to send us an email with any of your thoughts. We would try to provide you with valuable and professional advices.
As a company that owns a factory itself, we are confident that our pricing could be competitive in the market place. Certainly, we believe that our services and quality could be attractive to you. Why not have a try?
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